Terms of Service

Last Updated: September 2, 2026

Business Information

Faroniq is owned and operated by Guangzhou Jimaiying Technology Co., Ltd. Faroniq is the brand created for our online home goods store, showcasing our carefully curated home‑organization, storage and interior styling products through the official FARONIQ website.

BRAND: Faroniq
LEGAL COMPANY NAME: Guangzhou Jimaiying Technology Co., Ltd.
CUSTOMER SUPPORT EMAIL: service@faroniq.com
OWNER / REPRESENTATIVE: Pang Fu Mei
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +86 132 6564 4584
WEBSITE: https://faroniq.com/
BUSINESS ADDRESS: 2nd floor, middle section, No. 227 Shatai South Road, Tianhe District, Guangzhou City, Room L2138

These Terms of Service govern your use of the Faroniq website and the general conditions that apply when shopping through our online store.

1. Acceptance of These Terms

By accessing, browsing, or using the Faroniq website, you agree to these Terms of Service and the policies referenced in them. If you do not agree with these Terms, you should not use the website or submit an order through the online store. These Terms should be read together with our applicable store policies, including the Shipping Policy, Return & Refund Policy, Cancellation Policy, Privacy Policy, Terms of Purchase, and Payment Information.

2. Website Use

You may use the Faroniq website only for lawful personal shopping, product research, account management where available, customer support, and other legitimate purposes related to the store. You may not use the website to violate applicable laws, attempt unauthorized access, interfere with website operation, introduce malicious software, impersonate another person, engage in fraudulent activity, or misuse website systems or content. We may restrict access to the website where reasonably necessary to protect customers, website security, store operations, or applicable legal rights.

3. Product Information

We make reasonable efforts to present product descriptions, photographs, dimensions, materials, colors, features, specifications, availability, and other product information accurately. Customers should review the applicable product page carefully before purchasing, especially where dimensions, assembly requirements, material information, compatibility, care instructions, intended use, or outdoor suitability may affect the purchase decision. Reasonable differences may occur because of lighting, photography, display settings, manufacturing tolerances, material characteristics, or natural variation.

  For furniture and larger items: Please review listed product dimensions and the available access space at the intended delivery location before ordering.

4. Product Availability

Product availability may change without notice because of inventory levels, fulfillment availability, demand, supplier availability, or other operational circumstances. If an ordered product becomes unavailable before fulfillment, the affected order or item may be cancelled and any applicable payment for the unavailable item will be refunded.

5. Pricing

Product prices, discounts, promotions, and availability may change from time to time. The price applicable to an order is the price presented during checkout when the order is submitted, subject to correction of a material error.

  Pricing or listing errors: If a material pricing, product‑information, discount, or listing error is identified before fulfillment, the affected order may be reviewed. Where necessary, we may contact the customer, correct the error, or cancel the affected order and issue an applicable refund.

Promotions may be subject to additional terms displayed with the applicable offer.

6. Orders

Submitting an order through the website constitutes a request to purchase the selected products under the applicable product information, pricing, shipping terms, and store policies. After an order is submitted, an order confirmation may be sent to the email address provided during checkout. An order confirmation means that the order request has been received. It does not mean that the order has already shipped.

We may reasonably decline, review, or cancel an order in circumstances including:

• Payment authorization failure
• Suspected fraud or unauthorized activity
• Material pricing or listing errors
• Inventory unavailability
• Product availability issues
• Shipping restrictions
• Invalid or incomplete order information
• Technical or operational errors

If an order is cancelled after payment has been captured, any applicable refund will be issued to the original payment method.

7. Payments

Orders must be paid using one of the payment methods available during checkout. Available payment methods may vary depending on location, device, currency, and the payment services enabled for the store. Payment information may be processed by third‑party payment providers. Payment authorization, security review, and financial institution processing may affect whether a transaction is accepted. Additional information about payment processing is available in our Payment Information page.

8. Shipping & Delivery

Order processing, shipping charges, free‑shipping eligibility, estimated delivery times, fulfillment arrangements, tracking, delivery delays, and missing‑package procedures are governed by the Faroniq Shipping Policy. Delivery dates are estimates unless expressly stated otherwise and may be affected by carrier operations and other circumstances. Customers are responsible for providing complete and accurate delivery information during checkout.

9. Order Changes & Cancellations

Requests to change or cancel an order should be submitted as soon as possible. Whether a request can be completed depends on the current fulfillment status of the order. Once fulfillment or shipment has progressed beyond the point where the order can reasonably be stopped or modified, a requested change or cancellation may no longer be possible. Additional rules are provided in the Faroniq Cancellation Policy.

10. Returns & Refunds

Returns, return eligibility, return authorization, return shipping, damaged or incorrect products, exchanges, inspections, and refunds are governed by the Faroniq Return & Refund Policy. Customers should contact Faroniq before returning any product and follow the return instructions provided for an approved return. Returns should not be sent to an unconfirmed address. The appropriate return instructions and return location are provided after an eligible return request is reviewed.

11. Furniture, Outdoor & Oversized Products

Furniture, outdoor furniture, and other large or heavy products may involve additional considerations such as product dimensions, packaging dimensions, assembly, access requirements, carrier limitations, or specialized return arrangements. Customers should review available product specifications and measure the intended placement area, doorways, hallways, stairways, elevators, and other access points where relevant before ordering.

12. Proper Product Use

Products should be used, assembled, installed, maintained, and cared for in accordance with any applicable product information or instructions. Products intended for indoor use should not be assumed suitable for outdoor exposure unless the applicable product information indicates otherwise. Customers should not exceed stated product limitations or use a product in a manner that is clearly inconsistent with its intended purpose.

13. Intellectual Property

The Faroniq brand name, logo, original website design elements, original product descriptions, graphics, photographs, written content, and other original materials may be protected by applicable intellectual property laws.

14. Customer Reviews & Submitted Content

Where the website allows customers to submit reviews, photographs, comments, feedback, or other content, submitted material should be truthful, lawful, relevant, and should not violate the rights of another person. Customers should not submit fraudulent reviews, unlawful content, malicious material, confidential information belonging to others, or content that infringes another person's intellectual property or privacy rights. Where permitted by applicable law, we may moderate or remove submitted content that violates website rules, applicable law, or legitimate rights.

15. Third‑Party Services

The website may rely on third‑party services such as ecommerce technology providers, payment processors, shipping carriers, fulfillment providers, analytics services, customer‑support tools, and other technology providers. Third‑party services may be subject to their own terms, privacy policies, operating procedures, and availability.

16. Third‑Party Links

The website may contain links to third‑party websites or services for convenience or functionality. We do not control independent third‑party websites and their content, availability, terms, or privacy practices.

17. Website Availability

We aim to keep the website available and functioning properly, but uninterrupted access cannot be guaranteed. Website access, features, or services may occasionally be limited, suspended, updated, or unavailable because of maintenance, technical issues, security measures, system changes, or other operational circumstances.

18. Disclaimer

To the extent permitted by applicable law, the website is provided subject to the legal rights, guarantees, and protections that cannot lawfully be excluded. Nothing in these Terms is intended to waive, restrict, or exclude statutory consumer rights that cannot legally be waived or excluded. Product‑specific guarantees, warranties, or representations apply only when they are expressly stated in the applicable product information or required by law.

19. Limitation of Liability

To the extent permitted by applicable law, Faroniq will not be liable for indirect, incidental, special, exemplary, or consequential losses arising solely from use of the website or products where such liability may legally be limited. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

  Consumer rights remain protected.   These Terms are not intended to remove remedies that customers are legally entitled to receive for damaged, defective, incorrect, materially misdescribed, or otherwise non‑conforming products.

20. Fraud & Website Security

We may take reasonable measures to detect, investigate, and prevent fraudulent orders, unauthorized transactions, account misuse, payment abuse, malicious activity, or security threats. Where reasonably necessary, an order or website interaction may be reviewed before fulfillment or further access is provided.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in website functionality, store operations, policies, legal requirements, or business practices. The updated version will be posted on this page with a revised Last Updated date. Revised Terms become effective when posted unless another effective date is expressly stated.

22. Severability

If a provision of these Terms is determined to be invalid, unlawful, or unenforceable under applicable law, the remaining provisions will continue to apply to the extent permitted by law.

23. No Waiver

A failure to enforce a provision of these Terms on one occasion does not necessarily waive the right to enforce that provision or another provision in the future.

24. Contact

Questions about these Terms? Please use the customer support information provided on our Contact Us page.

These Terms of Service should be read together with the Faroniq Terms of Purchase, Shipping Policy, Return & Refund Policy, Cancellation Policy, Privacy Policy, Payment Information, FAQ, and other applicable store policies.