Contact Us

Last Updated: September 2, 2026
Welcome to Faroniq Discover thoughtfully curated home goods designed to bring comfort, order, and quiet beauty into your everyday living spaces.

Business Information

Faroniq is owned and operated by Guangzhou Jimaiying Technology Co., Ltd. Faroniq is the brand created for our online home goods store, showcasing our carefully curated home‑organization, storage and interior styling products through the official FARONIQ website.

BRAND: Faroniq LEGAL COMPANY NAME: Guangzhou Jimaiying Technology Co., Ltd. CUSTOMER SUPPORT EMAIL: service@faroniq.com OWNER / REPRESENTATIVE: Pang Fu Mei SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8) Customer Support Phone: +86 132 6564 4584 WEBSITE: https://faroniq.com/ BUSINESS ADDRESS: 2nd floor, middle section, No. 227 Shatai South Road, Tianhe District, Guangzhou City, Room L2138

Customer Support

We're here to help. For questions about your order, products, shipping, delivery, returns, refunds, or other customer service matters, please contact: Email: service@faroniq.com

For order‑related inquiries, please include:

• Your Order ID
• The email address used to place your order
• A brief description of your question or issue
• Photos or videos where relevant

Providing this information helps us review and respond to your request more efficiently.

Order & Shipping Support

Please contact us if you need assistance with:

• Order status
• Shipping
• Tracking
• Delivery delays
• Lost packages
• Shipping address issues
• Missing shipments

Email: service@faroniq.com

For detailed information regarding order processing, shipping fees, delivery estimates, tracking, and delivery issues, please review our Shipping Policy.

Returns & Refunds

For assistance with:

• Return requests
• Refunds
• Damaged products
• Defective products
• Incorrect items
• Missing items or components

please contact: service@faroniq.com

Please include your Order ID and relevant photos or videos where appropriate.

Important Return Address Notice Please do not send returns to our registered business address unless our customer service team specifically instructs you to do so. Our registered business address is provided for business identification and transparency and may be different from the facility used to process returns. Once your return request has been reviewed and approved, our customer service team will provide the appropriate return address and return instructions.

For complete information, please review our Return & Refund Policy.

Privacy Requests

For questions about your personal information or to submit an eligible privacy request, please contact: service@faroniq.com

For additional information about how we collect, use, disclose, and protect personal information, please review our Privacy Policy and Your Privacy Choices page.

Contact Faroniq

For general customer service or order‑related assistance: Customer Service Email: service@faroniq.com Website: faroniq.com

When contacting us regarding an existing order, please include your Order ID and the email address used to place the order so we can assist you efficiently.