Return & Refund Policy

A straightforward return and refund process designed to make shopping with Faroniq clear and comfortable.
Last Updated: September 2, 2026

Return Window 30 calendar days after delivery
Before Returning Contact Faroniq first
Return Shipping Covered by Faroniq for approved returns
Refund Processing 5–10 business days

1. Return Window

Eligible products may be returned within 30 calendar days after delivery. The return period begins on the date the order is recorded as delivered to the customer. Return requests submitted after the 30‑day return window may not be eligible unless otherwise required by applicable law or approved after review of the circumstances.

2. How to Request a Return

Please contact Faroniq before sending any product back. When requesting a return, please provide:

• Your order number
• The product you wish to return
• The reason for the return
• Relevant photographs or videos where applicable

After the request has been reviewed, return authorization and return instructions will be provided if the product is eligible. Do not ship a return before receiving return authorization and return instructions from Faroniq.

3. Return Address

Approved returns must be sent only to the return warehouse address provided by customer support.

Important: Please do not send returns to our business registration address. The appropriate return warehouse may vary depending on the product, fulfillment location, and circumstances of the return.

A return sent to an unauthorized or incorrect address may result in delays in receiving, inspection, or refund processing.

4. Return Eligibility & Product Condition

To qualify for a preference‑based return, products should generally be unused, unassembled where applicable, and in their original condition. Original packaging, accessories, manuals, hardware, components, and other included items should also be returned where reasonably possible.

Products that have been substantially used, altered, modified, damaged after delivery, or returned with significant missing components may not qualify for a full refund.

5. Preference‑Based Returns

Preference‑based returns include situations such as a change of mind, deciding that an accurately described product is no longer wanted, or ordering the wrong size, color, or variation. Return shipping for approved preference‑based returns is covered by Faroniq. Customers must first obtain return authorization and follow the return method and instructions provided by Faroniq. Where a prepaid return label or other approved return arrangement is provided, the customer should use that method. Costs associated with unauthorized return methods, expedited shipping, premium delivery services, or other shipping services selected independently by the customer are not automatically eligible for reimbursement.

For furniture, outdoor furniture, or other oversized products, Faroniq may provide specific return shipping or pickup instructions because these products may require different carrier arrangements than standard parcel items.

6. Damaged or Defective Products

If a product arrives damaged or defective, please contact customer support as soon as reasonably possible after delivery.

Please provide, where relevant:

• Your order number
• Clear photographs or videos of the product
• Images showing the damaged or defective area
• Images of the outer packaging
• An image of the shipping label where available

After the issue has been reviewed and verified, we will provide an appropriate replacement, refund, return, or other reasonable resolution. If an approved return is required because the item arrived damaged or defective, Faroniq will cover the applicable standard return shipping cost.

7. Incorrect Products

If you receive a product different from the item you ordered, contact customer support before returning it. Please provide your order number and clear photographs showing the product received and its packaging where relevant. Verified incorrect‑item issues will be handled through an appropriate replacement, refund, return, or other suitable resolution. If an approved return is required because an incorrect item was sent, Faroniq will cover the applicable standard return shipping cost.

8. Products Materially Different From Their Description

If a product received is materially different from the information presented on the applicable product page, please contact customer support with your order number and relevant supporting information. After review, an appropriate replacement, return, refund, or other reasonable resolution will be provided where the issue is verified. If an approved return is required because the product was materially different from its description, Faroniq will cover the applicable standard return shipping cost.

9. Missing Parts or Components

If a product arrives with a required part, accessory, hardware component, or other included item missing, contact customer support before attempting to return the complete product.

Depending on the product and circumstances, an appropriate solution may include sending the missing component, replacing the product, issuing a refund, or providing another reasonable resolution.

10. Non‑Returnable Products

Certain products may not be eligible for preference‑based returns when a reasonable restriction applies and is clearly disclosed through the relevant product information or applicable store policy.

Examples may include:

• Customized or personalized products
• Gift cards
• Products specifically identified as final sale
• Products subject to reasonable hygiene restrictions after opening or use
• Products that have been materially altered or damaged after delivery

These restrictions do not prevent review of legitimate claims involving damaged, defective, incorrect, or materially misdescribed products.

11. Return Inspection

Once an approved return is received, the product may be inspected to confirm its identity, condition, completeness, and eligibility under this policy. If additional information is reasonably required to complete the return review, customer support may contact you before the refund is finalized.

12. Refunds

Once an eligible return has been received and approved after inspection, the applicable refund will be issued to the original payment method.

Refund processing time: Approved refunds are issued within 5‑10 business days after the returned product has been received and inspected, or after a refund has otherwise been approved.

Once Faroniq has issued the refund, the customer's bank, card issuer, or payment provider may require additional processing time before the funds appear in the account.

13. Original Shipping Charges

Where an order qualified for free standard shipping, there is no original standard shipping charge to refund. If a customer paid for an optional upgraded or expedited shipping method, that additional premium shipping charge may not be refundable for a preference‑based return unless otherwise required by applicable law.

If the return results from a verified damaged, defective, incorrect, or materially misdescribed item, the appropriate refund or other resolution will take the circumstances of the order into account.

14. Partial Refunds

Where permitted by applicable law, a partial refund may be appropriate if an approved preference‑based return is received materially incomplete, materially damaged after delivery, or missing substantial components for reasons not attributable to Faroniq or the original fulfillment.

Any adjustment will be based on the actual condition and circumstances of the returned product rather than an automatic restocking fee.

15. Exchanges

Exchange availability depends on product availability and the circumstances of the request. If an exchange is available, customer support will provide the applicable instructions. If an exchange is not available, an eligible return and a new order may be used instead.

16. Cancelled Orders

Order cancellation requests are governed by the Faroniq Cancellation Policy. If an order has already entered fulfillment or shipment and can no longer be cancelled, any subsequent return must follow this Return & Refund Policy after delivery.

17. Questions About Returns or Refunds

Need help with a return or refund? Please use the customer support information provided on our Contact Us page and include your order number.

This Return & Refund Policy should be read together with the Faroniq Shipping Policy, Cancellation Policy, FAQ, Terms of Purchase, and other applicable store policies.